About this job

This role blends patient interaction, problem‑solving, and administrative accuracy. On a typical day, you’ll:

- Welcome and check patients in and out for their medical visits
- Answer phone calls to help patients with questions, scheduling, and next steps in care
- Assist patients with enrolling in and using MyChart
- Accurately enter, review, and update patient demographic, insurance, and financial information
- Communicate important details with physicians and clinical care teams to support coordinated care
- Collect and process patient payments, including copays, deductibles, coinsurance, and prior balances
- Work in EPIC , including workqueues, worklists, in‑basket messaging, and document scanning
- Schedule referrals and follow‑up appointments
- Help patients complete required forms and paperwork

Your attention to detail and compassionate communication help ensure appointments stay on schedule and patients feel supported throughout their visit.

Additional Ways You’ll Contribute

- Work collaboratively with teammates and providers to improve efficiency and the patient experience
- Participate in emergency preparedness activities as needed
- Maintain a clean, organized workspace
- Cross‑train to support additional functions and locations when needed
- Follow all organizational policies, standards, and confidentiality requirements

What Helps You Be Successful in This Role

- A passion for customer service and helping people navigate complex situations
- Comfort working with sensitive information while maintaining patient privacy




- Strong attention to detail and ability to multitask in a fast‑paced environment
- Willingness to learn systems like EPIC and adapt to different responsibilities or locations

Our Commitment to You

We are committed to creating a respectful, inclusive workplace where every team member feels supported. Training, policies, and transparent standards are in place to help you succeed while ensuring the privacy and security of our patients’ information.

Education

- High School Equivalent / GED (Required)
- Associate's Degree or progress towards degree (Preferred)
- Medical Terminology (Preferred)

Work Experience

- 1+ years Customer Service (Required)
- 1+ years Customer Service in healthcare (Preferred)

Knowledge, Skills, & Abilities

- Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
- Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
- Strong organizational skills (Required proficiency)
- Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
- Attention to detail to ensure all patient information is accurate and available (Required proficiency)
- Compassion to help patients and caregivers in difficult situations (Required proficiency)
- Understanding of the importance of confidentiality (Required proficiency)
- Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)

Each posting applies separately and lists its own pay.

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📌 Patient Access Representative (City of Willoughby)
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📍 City of Willoughby