Customer Care Consultant / Service Advisor

Stanmore Mazda

Stanmore Mazda is seeking an enthusiastic and customer-focused Customer Care Consultant / Service Advisor to join our successful and long-established Service Department located in Stanmore, in Sydney's Inner West.

This is an excellent opportunity for an individual with outstanding customer service skills who enjoys working in a fast-paced environment and is committed to delivering exceptional customer experiences.

A genuine passion for customer service

Strong communication and interpersonal skills

Excellent organisational and time management skills

High attention to detail

Ability to work effectively within a team setting

Skilled presentation and positive attitude

Current Australian driver's licence with a clean driving record

Commitment to delivering outstanding customer satisfaction

Ability to multitask and work efficiently under pressure

Previous experience in a Service Advisor, Customer Service, Hospitality, Retail, or Automotive role

Knowledge of vehicle servicing and maintenance processes

Strong administration and computer skills

Key Responsibilities

- Welcoming and assisting customers with their service requirements
- Preparing repair orders and accurately documenting customer concerns




- Coordinating vehicle servicing and repairs with workshop technicians
- Providing customers with service updates and repair recommendations
- Managing phone, online, and email service bookings
- Following up with customers after servicing to ensure satisfaction
- Assisting with daily administrative duties, including repair order processing and banking
- Utilising internal dealership systems and processes, including EraPower/Pentana
- Building and maintaining strong customer relationships
- Achieving customer satisfaction and dealership performance targets

An attractive remuneration package, above industry standards, is available for the right candidate. Superannuation is paid in addition to the base salary.

Benefits include:

- Ongoing training and support
- Supportive team environment
- Experience working with industry-leading dealership software, including EraPower/Pentana
- Receive one paid rostered day off (RDO) each month
- Employee discounts and dealership benefits

Applicants must be currently residing in Australia and be Australian or New Zealand citizens, permanent residents, or hold unrestricted working rights in Australia.

Stanmore Mazda is an equal opportunity employer and welcomes applications from all suitably qualified candidates.

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