Contact Center Solutions Engineer Melbourne

Contact Center Solutions Engineer Melbourne

02 Oct
|
XPT Software
|
Melbourne

02 Oct

XPT Software

Melbourne

Job Description
XPT Software in Melbourne, Australia is seeking a Contact Center Support Engineer (L1) to be the first point of contact for incidents across voice, chat, email, and digital channels.
You will perform user-level troubleshooting, monitor operations, and coordinate with cross-functional teams to resolve issues.
The role requires experience in contact center operations, knowledge of Dynamics 365 CC (preferred), and hands-on experience with platforms like Genesys Cloud, Amazon Connect, or NICE CXone.
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📌 Contact Center Solutions Engineer Melbourne
🏢 XPT Software
📍 Melbourne

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