Job Description

Your Gateway to a Rewarding Career in Travel!

Are you passionate about your clients and delivering outstanding customer service? Scenic Voyages Travel is on the lookout for a Remote Planning Specialist to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative setting, where you can grow, build lasting relationships, and continuously learn.

What We Offer

- Multiple Training Opportunities: We believe in nurturing our team’s potential with extensive training support.
- Supportive Community: Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and foster a sense of belonging.
- Flexible Working Arrangements: Choose between part-time or full-time roles, all with the convenience of remote work.
- Employee discounts to fuel your passion.
- Flexible schedule for a better work-life balance.
- Professional development assistance to advance your career.

Your Role

- Deliver professional customer service in-person, via phone, or email.
- Assist clients in planning seamless experiences.
- Prepare and manage client itineraries and needs.
- Maintain meticulous records in line with government regulations and company policies.
- Organize and manage files effectively.

Who We Are Looking For

- A responsible, self-driven individual with a strong work ethic and professional demeanor.
- Someone who thrives both independently and as a team player.




- A detail-oriented, organized professional with exceptional communication skills.
- Coachability and a keenness to learn and grow within the industry.

Key Responsibilities

- Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
- Support travelers with booking updates, modifications, cancellations, and special requests.
- Provide accurate and up-to-date insights on destinations, travel documents, and agency procedures.
- Follow up to confirm trip details and gather feedback post-travel.
- Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
- Fully remote flexibility – work from anywhere and design a schedule that aligns with your lifestyle.
- Exclusive travel perks and access to industry-only discounts.
- Professional development through ongoing training, mentorship, and team support.
- Community culture where passion for travel, connection, and meaningful memories drives everything we do.

Requirements

- Must be authorized to work in the US, UK, Australia, LATAM, or Spain.
- Must have reliable internet.

Benefits

- Fully remote flexibility.
- Exclusive travel perks and industry discounts.
- Professional development with training and mentorship.
- Community culture aimed at passion for travel and meaningful experiences.

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