We are seeking an organized and service-focused Booking Coordination Representative to assist clients with researching options, coordinating reservations, and managing booking-related details. This role requires transparent communication, attention to detail, and the ability to provide reliable support throughout the reservation process.

The ideal candidate enjoys helping people, researching solutions, and keeping multiple requests organized in a remote environment.

Responsibilities

- Communicate with clients regarding booking needs and preferences
- Research accommodations, transportation, activities, and related services
- Assist with coordinating reservations and confirmations
- Review booking information for accuracy and completeness
- Provide clients with confirmations, updates, and important details
- Assist with changes, adjustments, and special requests
- Maintain accurate client and booking records
- Follow up on pending requests and required information




- Communicate with service providers when necessary
- Provide professional support throughout the booking process

Qualifications

- Strong written and verbal communication skills
- Excellent organization and attention to detail
- Customer-focused and professional
- Comfortable conducting online research
- Ability to manage multiple requests and priorities
- Comfortable using email and web-based platforms
- Strong follow-up and problem-solving abilities
- Previous customer service, reservations, hospitality, or coordination experience is helpful but not required

Position Highlights

- 100% remote work environment
- Structured onboarding and training
- Ongoing professional development
- Access to online tools and professional resources
- Continuing education opportunities
- Supportive team environment

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📌 Booking Coordination Representative (Newcastle City Council)
🏢 Alegria Travel Services
📍 Newcastle City Council