The Account Manager is the primary relationship owner for an assigned portfolio of ecommerce and DTC clients. This is a dedicated relationship and retention role, not an implementation role: Meta and Google Ads specialists own all campaign build, execution, and technical delivery. The Account Manager's job is to keep clients informed, engaged, and retained, to stay fluent enough in ecommerce performance metrics to help provide strategic insights/guide performance + hold an informed conversation about account health, and to surface commercial opportunities and risks back to the business.

Key responsibilities

Own the primary point of contact relationship for all assigned clients (approximately 15-25 for part-time role)

Run scheduled monthly calls with each client (approx. 1 hour), including agenda prep and follow-up notes

Respond to routine client queries and correspondence between calls

Proactively check in with clients outside scheduled calls where relationship or account health warrants it

Review performance reporting prepared by specialists before it reaches the client, translating it into plain-English commentary

Track account health signals (engagement, sentiment, response times) and flag churn risk early

Maintain up-to-date client records and notes in the CRM after every interaction

Track ROAS, spend pacing,



and budget utilisation across the portfolio on an ongoing basis

Flag underperforming accounts to the relevant specialist promptly

Identify and progress upsell and cross-sell opportunities within the existing client base

This a fully remote role, starting with 15-20 hours part time. There is opportunity for it to scale into a full time role once established

About you

Hands-on familiarity with Shopify: store structure, product/collection setup, how orders and revenue data flow through to reporting and ad platforms

Working knowledge of Google Ads and Meta Ads in an ecommerce context (Shopping/Performance Max, Advantage+/catalog campaigns, product feeds)

Comfort with core ecommerce performance metrics: ROAS, CPA, AOV, conversion rate, spend pacing - and how they interact with margin

Experience working with or alongside paid media specialists in an agency or in-house ecommerce environment

Genuine familiarity with how ecommerce brands run paid media and their storefronts

Willingness to go the extra mile for clients - being in a start up environment, we need people who are not afraid to roll their sleeves up and get things done. You need to be in the trenches with the rest of our team.

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📌 Account Manager For E-Commerce/Shopify Marketing Agency (Remote) (Canberra)
🏢 Endless Digital
📍 Canberra