Deployment & Customer Service Engineer Human Resources T10:53:25+01:00

Deployment & Customer Service Engineer, APAC

About the company

VOSS is the award-winning provider of digital workplace management technology, enabling customers to significantly increase the levels of automation and insight across their UC and collaboration stack. Read more about VOSS and what we do, on ou r website .

Purpose of the position

- Dual-role position combining customer solution deployment and customer service engineering.
- Lead customer implementation projects and provide ongoing technical support and operational excellence.
- Drive successful customer outcomes through deployment delivery, incidentresolutionand proactive engagement.

Responsibilities

Deployment Engineer Responsibilities

- Participate in discovery workshops, requirements gathering and solution design.
- Deploy and configure VOSS and UC solutions including Microsoft Teams, Teams Phone, Cisco UCM, Webex and Zoom.
- Produceimplementationdocumentation, designs, deploymentplansand change records.
- Perform testing, UAT,cutoverand go-live activities.
- Work with Project Managers,Architectsand Customer Success teams to deliver projects successfully.
- Deliver customer training and operational handover.

Customer Service Engineer Responsibilities

- Act as technical owner for customer incidents and service requests.
- Investigate,troubleshootand resolve application, platform,networkand UC issues within SLA targets.
- Monitor customer environments for stability,performanceand scalability.
- Provide regular customer communication, escalationmanagementand case updates.
- Participate in a 24×7 on-call support rotation asrequired.
- Contribute to knowledge management and continuous improvement initiatives.

Required Experience & Skills





- 5+ years in technical service delivery, deployment engineering, supportengineeringor UC operations.
- Strong experience with Microsoft Teams, Teams Phone, Cisco UCM, Webex,Zoomand associatedinfrastructure (SBCs – Oracle, AudioCodes, Ribbon)
- Experience with Azure, AWS, REST APIs,Linuxand cloud-native technologies.
- Working knowledge of Python,SQLand application troubleshooting.
- Strong networking knowledge including routing, firewalls, packetanalysisand security concepts.
- Excellent communication, customerengagementand documentation skills.

Preferred Qualifications

- Degree or equivalent qualification in Information Technology or related discipline.
- Experience within managed service providers, large enterpriseenvironmentsor UC transformation programs.
- Government security clearance or ability to obtain clearance.

Key Attributes

- Customer-focused and commercially aware.
- Strong analytical and problem-solving skills.
- Self-motivated,accountableandresults oriented.
- Cooperative and effective within global distributed teams.

Security/ Driving/Travel Requirements

- Must be an Australian citizen
- Must have government security clearance or the ability to obtain security clearance
- Must hold current valid passport.
- You must have the legal right to work inAustralia.
- May berequiredto travel occasionally

Success Measures

- Successfullydelivercustomer deployment projects with minimal escalation.
- Achieve SLA and customer satisfaction targets.
- Develop trusted relationships with key customer stakeholders.
- Work effectivelyacross distributed team, from home office
- Contribute to deployment and support process improvements.
- Maintain current knowledge of UC and cloud technologies.
- Identifyopportunities for customeroptimisationand service expansion.

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📌 Deployment & Customer Service Engineer, APAC (Melbourne)
🏢 voss-solutions.com
📍 Melbourne