Join thl and lead our Cairns rental branch!
We’re the world’s largest provider of self-drive motorhome holidays, and we’re passionate about creating unforgettable adventures. At thl, we combine professionalism with a fun, supportive culture where every team member plays a part in delivering exceptional guest experiences.
We’re looking for a dynamic and organised leader to manage our Cairns branch. If you have high energy, a passion for guest service, and thrive in a quick-paced environment, this could be your next big move.
What You’ll Do
- Lead, recruit, train, and guide a team of guest service specialists and vehicle maintenance crew.
- Manage day-to-day rental operations, ensuring vehicles are in top condition.
- Review and optimise processes to improve efficiency and productivity.
- Develop and implement strategies to achieve KPIs.
- Champion workplace health and safety.
- Ensure an outstanding guest experience and resolve any guest relations issues.
What Makes You a Great Fit
- Minimum 2 years’ people management experience (tourism or travel preferred).
- Mechanical knowledge or aptitude.
- Guest service experience and strong sales track record.
- Skilled in complaint handling and conflict resolution.
- Excellent time management and communication skills.
- Sound computer skills.
- Ability to remain calm under pressure.
- Open driver licence.
What We Offer
- Free product trials – experience our motorhomes for yourself!
- Ongoing support and training.
- A fun and supportive company culture.
- Opportunities for career growth and development.
About Us
At Apollo, we're passionate about helping people explore Australia. As part of thl, Australasia's leading RV rental and tourism company, our trusted brands help thousands of travellers create unforgettable adventures every year. When you join us, you'll become part of a supportive team that values development, teamwork and exceptional customer experiences.