Engagis in Melbourne, Australia, is seeking a Level 2 Technical Support Analyst to provide advanced technical support for ICT systems and digital signage solutions, resolve escalations, and contribute to service improvements. You will work with the team to monitor SLAs, coordinate onsite or remote support, and ensure a positive customer experience.
The role requires a Diploma or higher, at least two years in a similar support role, and hands-on experience with NetSuite CRM, media players,