Role: EUC Engineer Desktop support with Proxy Admin

Location: Melbourne

Contract

Must-Have Skills:

- Supporting complex real-time monitoring environments.
- Part of end-to-end IT support team which also managed projects

Detailed Job Description

- IT qualified with over 6 years of hands‑on expertise in infrastructure, end‑user support, and across enterprise environments with Install / Move / Add / Changes and co‑ordination with respective OEMs and/or Customer facilities group for Network/Standalone Printers / Scanners / MFPs / Plotters / Label Printers etc.
- Onsite operational support of voice end points (e.g., Physical hard phones on desk running over
- Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.
- Coordinate with Customers’ vendors for provision of end‑user support (e.g., Hardware Vendor technicians for warranty repair/replacement




- Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device
- Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers
- Loading/Reloading of PCs with Customer standard image for deployment.
- End-to-end stewardship/ownership of Incidents escalated to Customer’s support groups to incident resolution
- Coordination with Customer’s support teams for execution of maintenance, upgrades, enhancements, or changes
- operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites

#J-18808-Ljbffr

📌 EUC Engineer Desktop support with Proxy Admin (Melbourne)
🏢 Ampstek
📍 Melbourne