Job Description

Your Gateway to a Rewarding Career in Travel!

Are you passionate about your clients and delivering outstanding customer service? Scenic Voyages Travel is on the lookout for a Remote Planning Specialist to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative workplace, where you can grow, build lasting relationships, and continuously learn.

What We Offer:

- Multiple Training Opportunities: We believe in nurturing our teams potential with extensive training support.
- Supportive Community: Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and foster a sense of belonging.
- Flexible Working Arrangements: Choose between part-time or full-time roles, all with the convenience of remote work.
- Employee discounts to fuel your passion.
- Flexible schedule for a better work-life balance.
- Professional development assistance to advance your career.

Your Role:

- Deliver professional customer service in-person, via phone, or email.
- Assist clients in planning seamless experiences.
- Prepare and manage client itineraries and needs.
- Maintain meticulous records in line with government regulations and company policies.
- Organize and manage files effectively.

Key Responsibilities

- Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
- Support clients with booking modifications, cancellations, and special travel requests.
- Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
- Follow up with clients to confirm travel plans and gather feedback post-trip.




- Address concerns with empathy and efficiency, ensuring client satisfaction.
- Remote flexibility – work from anywhere, with hours that fit your lifestyle.
- Exclusive travel perks and access to industry-only discounts.
- Professional growth – ongoing training and support from a dedicated team.
- Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

- Excellent communication skills—both written and verbal.
- A background in customer service, ideally within travel, tourism, or hospitality.
- High attention to detail, strong organizational habits, and a proactive mindset.
- Tech-savvy and able to learn new systems and booking tools quickly.
- A genuine enthusiasm for travel and helping others create memorable experiences.

Requirements

- Must be authorized to work in the US.
- Complete required Certification program in a timely manner.
- Complete and maintain agent registrations with vendors and suppliers.
- Laptop, Computer, or Smart Phone with reliable internet access is required.
- Ability to manage your time effectively and stay organized.
- Strong verbal and written communication skills.
- Personal travel experience is an advantage, but not a requirement.
- Previous experience in hospitality and/or sales is an advantage, but not a requirement.
- Credentials, E & O Insurance (Required by law), Licensing, and Certifications.
- Receive discounts and travel perks.
- Participate in FAM Trips available only to licensed agents.
- Free ongoing vendor and company trainings.
- Options to Specialize in specific destinations and/or niches within the travel industry.

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