Technical Support Team Lead - SLAs, Escalations, Coaching (Melbourne)

Technical Support Team Lead - SLAs, Escalations, Coaching (Melbourne)

03 Oct
|
MachShip
|
Melbourne

03 Oct

MachShip

Melbourne

MachShip in Melbourne is seeking a Head of Customer Support who will own the day-to-day of the Support team, drive SLAs, coach staff and shape the function's next steps. You'll be the go-to for escalations and for turning complex issues into transparent actions.

You'll manage 1:1s, recruit and onboard, monitor capacity and escalate issues, collaborate with Sales, Product, and Engineering, and influence process, tooling and AI adoption to improve the customer experience.

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📌 Technical Support Team Lead - SLAs, Escalations, Coaching (Melbourne)
🏢 MachShip
📍 Melbourne

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