Collect4U (part of the Pioneer group) is a Gold Coast receivables management business, and we're looking for an experienced, capable Debt Collection Officer to take ownership of a live ledger and drive down aged debt. This is a hands‑on role for someone who knows the collections process end to end — from everyday recovery calls through to disputes, default listings and matters that need a legal path.
You'll be trusted with your own ledger, real targets, and direct contact with customers, so we need someone confident, professional and self‑directed who gets on with the job.
What you'll do
- Take ownership of an assigned ledger and reduce aged debt through standard collection activities
- Reduce the overdue amount in line with agreed targets
- Make and receive outbound and inbound calls
- Build genuine rapport and trusting relationships with customers
- Manage account reconciliations
- Resolve disputes and elevate complex issues when needed
- Take payments over the phone
- Manage default listings and handle enquiries from companies seeking to have defaults removed
- Manage selected accounts through legal avenues such as QCAT
What we're after
- At least 4 years' experience in debt collection or receivables management
- Hands‑on experience (or similar) taking accounts through QCAT or comparable legal/tribunal avenues
- Strong working knowledge of disputes, default listings and the default‑removal process
- A confident, skilled phone manner and the ability to build rapport quickly
- Highly organised, self‑directed and comfortable owning targets
- Experience within the dental, health and beauty sectors will be an advantage
- Relevant qualifications through the AICM (Australian Institute of Credit Management) will be highly regarded
Requirements
- Full working rights in Australia
- A clean National Police Check
- Part‑time: 25 hours/week, Monday to Friday, 9:00am–2:00pm
- In‑office on the Gold Coast — this is not a remote or work‑from‑home role
#J-18808-Ljbffr
📌 Debt Collection Officer (City of Gold Coast)
🏢 COLLECT4U
📍 City of Gold Coast
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