IT Service Desk Specialist – 1st & 2nd Line Support (Melbourne)

IT Service Desk Specialist – 1st & 2nd Line Support (Melbourne)

03 Oct
|
Qudos Bank
|
Melbourne

03 Oct

Qudos Bank

Melbourne

Bank Australia is seeking a Service Desk Analyst to deliver 1st and 2nd level support to staff via phone, remote tools, and desktop assistance. You will triage hardware, software, and network issues, log calls in Manage Engine, and escalate as needed to maintain SLAs and data risk compliance.

Ideal candidates have ITIL-based IT support experience, robust customer service, and solid knowledge of Citrix, Windows Server, AD, and M365 tools.

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📌 IT Service Desk Specialist – 1st & 2nd Line Support (Melbourne)
🏢 Qudos Bank
📍 Melbourne

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