IT Service Desk Analyst - 1st/2nd Line Support (Melbourne)

IT Service Desk Analyst - 1st/2nd Line Support (Melbourne)

03 Oct
|
Bank Australia
|
Melbourne

03 Oct

Bank Australia

Melbourne

Bank Australia is seeking a Service Desk Analyst to provide 1st and 2nd line IT support across the organisation, using remote tools and desktop assistance. You will respond to hardware, software, networking issues and ensure timely resolution within SLAs.

Log calls, escalate to level 2/3 or vendors as required and help improve IT systems. The role requires ITIL experience, robust customer service, and solid knowledge of Citrix, Windows Server, AD, and M365.

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📌 IT Service Desk Analyst - 1st/2nd Line Support (Melbourne)
🏢 Bank Australia
📍 Melbourne

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