Remote Travel Consultant

As a Remote Travel Consultant, you’ll play a mission‑critical role in supporting our clients from their very first trip idea all the way to their secure return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress‑free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Alma Aventurera prides itself on delivering personalized, high‑quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

- Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
- Support travelers with booking updates, modifications, cancellations, and special requests.
- Provide accurate, up‑to‑date insights on destinations, travel documents, and agency procedures.
- Follow up to confirm trip details and gather feedback post‑travel.
- Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
- Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
- Support clients with booking modifications, cancellations, and special travel requests.
- Provide accurate and up‑to‑date information regarding destinations, travel documentation, and agency processes.
- Address concerns with empathy and efficiency, ensuring client satisfaction.
- Prepare, plan and execute travel itineraries including airline, car rental, cruises, resorts & hotels, amusement parks,



concert & sporting event tickets, and other tours & activities.
- Process payments on behalf of clients to secure reservations.
- Maintain relationships with industry‑specific vendors and suppliers.
- Attend ongoing trainings to maintain and increase knowledge within the industry.
- Provide superior customer service to clients.
- Provide details to clients regarding any required travel documents such as passports or visas.

Benefits

- Fully remote flexibility - work from anywhere and design a schedule that aligns with your lifestyle.
- Exclusive travel perks and access to industry‑only discounts.
- Professional development through ongoing training, mentorship, and team support.
- Community culture where passion for travel, connection, and meaningful memories drives everything we do.
- Remote work flexibility.
- Competitive pay with performance‑based opportunities.
- Flexible scheduling options.
- Ongoing training and professional development.
- Supportive and collaborative team environment.
- Advancement opportunities based on performance.
- Access to travel education, industry resources, and exclusive perks.

What We’re Looking For

- Strong written and verbal communication skills.
- Experience in customer service—ideally in travel, tourism, or hospitality.




- High attention to detail with strong organizational and follow‑through habits.
- Tech‑savvy and quick to adapt to new systems and booking tools.
- A genuine love for travel and helping others design unforgettable journeys.
- Previous experience in customer service, hospitality, call center, or administrative roles preferred.
- Comfortable working independently in a remote environment.
- Basic computer skills and ability to learn new systems quickly.
- Reliable internet connection and a distraction‑free workspace.
- Positive attitude and solution‑focused mindset.
- Strong verbal and written communication skills.
- Organized, detail‑oriented, and comfortable working remotely.
- Enthusiasm for travel, culture, and holiday planning.

Requirements

- Complete required Certification program in a timely manner.
- Complete and maintain agent registrations with vendors and suppliers.
- Laptop, computer, or smartphone with reliable internet access is required.
- Ability to manage your time effectively and stay organized.
- Must be 18 years of age and be authorized to work in the U.S.
- Credentials, E & O Insurance (Required by law), Licensing, and Certifications.

Equal Opportunity

We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.

Additional Information

Locations: Port Douglas; Massachusetts, USA; Australia.

Contract: full‑time.

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