Support Specialist - Trust Accounting (Remote)

As a Customer Support Specialist specialising in Trust and Owner Accounting , you will bring deep expertise in owner and trust accounting to help customers navigate end of month processes, day-to-day operations on the RMS platform, and complex data discrepancies. You will troubleshoot and document product issues, contribute to internal knowledge, and be a trusted voice for customers working through some of their most detailed and high-stakes workflows.

Key responsibilities

Support customers with trust and owner accounting queries, from routine day-to-day questions through to end-of-month close

Troubleshoot and document product bugs and identify enhancement opportunities

Resolve client and implementation-specific issues with accuracy and care

Manage multiple open cases simultaneously across varying complexity and stage

Contribute to and build internal knowledge resources that lift the whole team

Collaborate with colleagues across a global, 24x7 support setting

About you

Demonstrated experience in the trust and owner accounting space, with a strong understanding of what is and is not possible in practice

A genuine love of problem-solving and the patience to work through issues that are not immediately clear

Strong customer communication skills,



including the ability to handle complex issues with empathy and clarity

An analytical mindset that is comfortable with a highly configurable product and a steep learning curve

The ability to manage competing priorities without losing track of the details

About us

At RMS, our people build scalable technology for the hospitality industry worldwide. We are in a high-growth, high-impact phase, applying data and AI to how we design, build, and evolve our SaaS platform. We are building for scale, speed, and long-term innovation. At RMS, every person is empowered to own their space, challenge the status quo, and make a meaningful impact.

Life at RMS:

Growth and progression opportunities to expand your scope, develop new skills, and progress your career as the business scales

Ownership and autonomy to own your work and make decisions

Work that has visible impact and contributes to meaningful initiatives that shape how the platform evolves

Exposure to AI and modern ways of working with opportunity to learn, adapt, and build skills for the future

Remote working with flexible ways of working, balancing focus time at home with collaboration and connection in person

Inclusive and supportive culture that is collaborative, down-to-earth, and respectful of diverse perspectives

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📌 Support Specialist - Trust Accounting (Remote) (Sydney)
🏢 RMS Cloud
📍 Sydney