We are seeking an experiencedSenior Account Managerto join our commercial team and take ownership of key customer relationships and commercial opportunities across the business.

Reporting to theChief Commercial Officer, this is a senior commercial role responsible for building strong customer partnerships, identifying opportunities for growth, managing commercial agreements, and driving account profitability.

Key Responsibilities

- Build and maintain strong, trusted relationships with key customers.
- Develop a deep understanding of customer markets, brands, products and commercial objectives.
- Develop account plans to drive growth in revenue, volume, and profitability.
- Manage customer demand, including orders, forecasts and changing requirements.
- Identify and develop new business opportunities with existing customers.
- Understand and effectively communicate Ensign's capabilities to customers.
- Support New Product Development (NPD) opportunities and facilitate projects across internal stakeholders.
- Facilitate the development, negotiation and management of commercial agreements.
- Monitor contractual obligations and identify commercial risks and opportunities.
- Understand market conditions, manufacturing costs and cost drivers and ensure these are reflected in pricing.
- Lead commercial negotiations, including pricing reviews and cost increases.




- Take ownership of commercial issues and drive them through to resolution.
- Provide guidance, mentoring and counselling to Coordinators and support the development of commercial capability across the team.

Key Skills, Experience and Requirements

- Demonstrated experience inaccount management, business development, commercial management or a similar senior commercial role.
- Strong commercial acumen with a explicit understanding of customer expectations, profitability and business drivers.
- Proven ability to build and maintain strong customer relationships.
- Excellent communication, negotiation and influencing skills.
- Strong ability to work collaboratively with cross-functional stakeholders, particularly acrossOperations, Finance, R&D; and Quality.
- Understanding ofmanufacturing operations, including the relationship between production, costs, capacity, quality and customer requirements.
- Familiarity with costing, pricing and financial concepts and their impact on commercial decision-making.
- Strong analytical, problem-solving and organisational skills.
- Experience withinFMCG, pharmaceutical, manufacturing or another relevant industry.
- A qualification inBusiness, Marketing, Finance, Commerce or a related disciplineis desirable.

Full Australian working rights are required for this full-time role.

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📌 Senior Account Manager (City of Monash)
🏢 Ensign Laboratories
📍 City of Monash