Senior Desktop Support Engineer : Financial Services

Location: Sydney CBD (onsite)

Type: Contract, up to 12 months

Package: $100,000

Start: ASAP

The opportunity

We're looking for an experienced Senior Desktop Support Engineer to join a large financial services client in Sydney. You'll be the go-to person onsite for end-user support, guiding a small team of junior engineers and taking on infrastructure project work as it arises.

This is a contract of up to 12 months on a salary package of $100,000. The client is keen to start as soon as possible.

What you'll be doing

- Supporting end-user devices (PC and mobile), office devices (printers, AV equipment) and peripherals
- Supporting Microsoft Windows and the Office suite
- Acting as an escalation point for complex issues and providing guidance to junior engineers
- Working within incident, change and configuration management processes
- Identifying systemic issues, improvement opportunities and risks, and raising them with management




- Supporting infrastructure projects alongside end-user support

What you'll bring

- 5+ years of related experience
- Diploma or equivalent in IT or a related field
- Solid experience in an ITIL-driven workplace, with strong knowledge of incident, change and configuration management
- A good understanding of network and infrastructure technologies (servers, storage, switches, routers, patching), with the ability to support as guided by specialists
- Experience supervising or mentoring a small team of junior engineers
- Strong analytical and problem-solving skills with attention to detail
- A strong customer service focus and excellent verbal and written English
- A self-directed approach, able to prioritise your own work and communicate clearly with internal customers
- Experience in a collaborative, large-scale multinational environment (preferred)

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📌 Senior Desktop Support Engineer (Sydney)
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📍 Sydney