Who is Bare?
Bare is Australia's most highly rated end of life business - supporting Australian families through the hardest time in their life. By combining empathy with technology, we’re creating end-of-life experiences that are simple, personalised and affordable. In only five years, we’ve served more than 50,000 families, have become Australia’s most awarded end-of-life provider (with awards in customer service, innovation and digital disruption), and have built a team of more than 200 people committed to changing the way Australians deal with end-of-life. And we’re just getting started.
While this position is primarily remote, we occasionally may require you to assist on the day of a Funeral Service, as such we are looking for candidates based in Melbourne.
So what is the role, exactly?
We're looking for an empathetic communicator with exceptional attention to detail to join our Funeral Arrangement team. You will be a families guide and support through their most vulnerable time. It’s no stretch to say it’s one of the most important roles in the company.
In this role you’ll be phone-based, working directly with families who are looking for support in arranging a funeral service. You’ll show empathy, taking the time to let them know you care, and then support them by arranging and communicating every step of the process.
That makes sense, but what would my day to day look like?
answering inbound calls from families who have questions about their current arrangements
proactively updating families of the status of their arrangements
actively listening to your families, giving them the time and space to share their grief with a trusted person
being their trusted guide and support throughout the entire funeral arrangement process
coordinating logistics, ceremony arrangements and communicating the funeral service details to all of their extended network
meeting families in person at our local office if/as needed
You will report to our Regional State Lead, and work with a team of an amazing likeminded people.
Ok, sounds great. Who are you looking for?
a genuine love of providing empathy and support to people from all walks of life
comfortable directing people who need thoughtful, non judgmental guidance
the ability to work in a fast-paced environment
comfort working with technology and following processes
the ability to take control of a conversation and become a trusted advisor
Most importantly, we want someone who believes in our mission. Everyone at Bare is driven by the impact of what we’re doing, we want to make sure that continues with every new hire that joins our team.
What’s in it for me?
Someone in the end-of-life team recently described the team as "this is the most impactful work I've ever done. I feel lucky to be able to help people that truly need support". So, there’s that. In addition, we offer:
Outstanding opportunities for personal growth, promotion, and career development
The ability to work-from-home - with lots of autonomy and flexibility
A friendly, fun, and supportive environment - people love what they do at Bare
Competitive remuneration package
The change to make an impact at one of the most critical moments in someone’s life
The main reason you will join, however, is because you believe in what we do and are excited about truly transforming an industry.
Bare - Funerals & Cremations 467 subscribers
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Your application will include the following questions:
- How many years' experience do you have as a Funeral Arranger?
- Do you have customer service experience?
- Which of the following statements best describes your right to work in Australia?
- Do you have a current Australian driver's licence?
- What's your expected annual base salary?
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📌 Funeral Arranger - Melbourne (Canberra)
🏢 Bare
📍 Canberra