Role: Client Services Supervisor – International Freight Forwarding
Location: Sydney, NSW
Sector: Freight Forwarding & Supply Chain
Position Type: Full-time, Permanent
Salary: Highly Competitive Base + Performance Bonus + Benefits

About the Client

I am currently partnering with a market-leading global logistics and freight forwarding provider based in Sydney. Recognized for their commitment to technological innovation, service excellence, and long-term customer relationships, they are expanding their team and seeking an operational leader to drive high standards across their commercial client services division.

The Opportunity

As Client Services Supervisor , you will work closely alongside the National Client Services Manager to lead, mentor, and elevate a high-performing client services team. This is a energetic, high-visibility leadership position designed for a logistics professional who excels at both team coaching and high-touch account management. You will serve as a key operational anchor—driving SLA adherence, streamlining client onboarding, and ensuring seamless cross-functional delivery between commercial teams, overseas agents, and VIP customers.

Key Responsibilities

- Team Leadership & Performance: Coach, mentor, and manage daily workflows for a team of Client Service Representatives; foster professional growth, manage resourcing during peak periods, and ensure team accountability against established SLAs and KPIs.
- Portfolio & Stakeholder Management: Directly oversee a select portfolio of key client accounts,



acting as the primary escalation point for complex service queries, rate structures, and operational resolutions.
- Process & System Integration: Champion client onboarding, update Account SOPs, and drive the adoption of modern supply chain tracking and BI reporting tools (e.g., PowerBI, OneTrack).
- Commercial Support: Collaborate with Key Account Managers, Commercial Executives, and overseas origin offices to support organic growth and maintain deep alignment across global supply chains.

What We Are Looking For

- Industry Background: Minimum 2+ years in a supervisory, team lead, or senior client service position within freight forwarding or international logistics .
- Technical Expertise: Robust knowledge of international trade, ocean/air freight schedules, Incoterms, and Australian Customs compliance/documentation requirements.
- Leadership Capabilities: Demonstrated talent for uplift coaching, operational troubleshooting, and high-level team engagement.
- Commercial Acumen: Strong understanding of market rate levels, profitability drivers, and global shipping consortiums.
- Communication: Exceptional client-facing communication skills with solid experience utilizing modern CRM and collaboration platforms.

Why Apply?

- Growth & Progression: Clear pathways into broader management roles within an established, expanding international network.
- Reward: Competitive remuneration package supplemented by an attractive performance bonus scheme.
- Culture: A collaborative, "can-do" workplace culture that actively values continuous improvement and long-term retention.

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📌 Client Services Supervisor (Sydney)
🏢 Core Talent
📍 Sydney