# Administrative/ Customer Service Assistantpart time • RemoteJP W## Position OverviewThe client is looking to hire candidate who can support the day-to-day administration and customer service functions of the business.The initial plan is to bring on part-time resource, monitor his/her performance and suitability, and potentially transition the successful candidate into full-time position in the future.The client is primarily looking for quality, reliability, solid communication and relevant trade-services experience, rather than simply the lowest-cost candidate.## Key Responsibilities# **Core Responsibilities**The candidate will primarily provide administrative and customer-service support.### **Administrative*** Manage the company inbox.* Monitor and respond to incoming enquiries.* Process and track jobs.* Assist with job scheduling.* Maintain job records and follow-ups.* Process and prepare quotes.* Track outstanding jobs and customer requirements.* Coordinate information between customers, plumbers/tradespeople and the internal team.* Provide general administrative support.### **Customer Service*** Communicate with customers professionally via email and potentially phone.* Handle routine customer enquiries.* Follow up on jobs and outstanding requirements.* Provide updates to customers.* Escalate complex issues to Simon.### **Scheduling / Operations**A strong candidate should be capable of taking ownership of **plumber/trade scheduling** and coordinating jobs effectively.The ability to manage multiple jobs, priorities and deadlines is important.### **Potential Additional Responsibilities**Depending on capability and experience,



the candidate may also assist with:* Invoicing* Accounts administration* Basic bookkeeping-related tasks* Other operational/admin support# **Software / Industry Experience**### **Preferred Software Experience**Prior experience with any of the following is highly relevant:* **Simpro*** **ServiceM8*** **AeroFlow / Aeroflow*** Similar field-service management / job-management software### **Significant****Simpro / ServiceM8 / Aeroflow experience is preferred but not an absolute requirement.**Candidates with strong experience using similar systems should still be considered.## Must Have Skills* Solid administrative experience.* Excellent written and verbal English.* Strong customer-service skills.* Good email/inbox management experience.* Experience managing multiple tasks and priorities.* Strong attention to detail.* Valuable organisational and follow-up skills.* Comfortable communicating with customers.* Able to work independently and take ownership of assigned tasks.* Reliable and consistent.* Comfortable working Australian business hours / required client schedule.## Preferred SkillsExperience within:* Australian trade services* Australian plumbing businesses* Fuel services* Trade contractors* Field-service businesses* Home services* Construction/trades administrationCandidates with **UK or US trade-services experience** may also be considered where the overall experience is strong.### Skills & TechnologiesStrong administrative experience and general office support skillsExcellent written and verbal English communicationStrong customer service and customer-facing communication skillsEmail and inbox managementJob processing, tracking, and follow-upScheduling and coordination of jobs, tradespeople, or field-service teamsAbility to manage multiple tasks, priorities, and deadlinesStrong organisational and time-management skillsHigh attention to detail and accuracyQuoting and preparation of quotesMaintaining accurate job records and customer informationCustomer enquiry handling and follow-upProfessional phone communication and call handlingAbility to coordinate between customers, tradespeople, and internal teamsAbility to work independently and take ownership of tasksStrong follow-up and problem-escalation skillsReliability and consistencyComfortable working Australian business hours / Brisbane timeExperience with job-management or field-service software such as Simpro, ServiceM8, Aeroflow, or similar systems is highly relevantRelevant trade/field-service administration experience, particularly plumbing, HVAC, electrical, mechanical, fuel services, construction, or home servicesBasic invoicing/accounts administration or bookkeeping exposure is advantageous but secondary to the core administrative and scheduling skills.### Work From Home Requirements* Stable internet connection (Minimum 20 MBPS) with **backup connection*** Laptop/PC with updated OS (**Core i5 or higher**) + **Backup device*** Headset with clear microphone* **Noise-free work workplace** during work hours* Willingness to use **Time Doctor** for productivity tracking* **Not currently employed full-time** elsewhere## Job DetailsCategoryADMINISTRATIVE/ CUSTOMER SERVICE ASSISTANTLocationRemoteEmployment Typepart timeSalaryTO BE DISCUSSEDExperiencemid levelApply NowJob Posted: 25 September 2026
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📌 Administrative/ Customer Service Assistant (Melbourne)
🏢 My Virtual Mate
📍 Melbourne