Receptionist/Admin (Physio Clinic in Charlestown) - Casual or PT

Receptionist/Administrative Assistant

Casual or Part Time | Charlestown

$37/hour + Super (If casual)

Become the heart of our growing physiotherapy clinic.

In this role you'll be an essential part of our team, ensuring every patient receives an exceptional experience while helping keep our busy clinic running smoothly. Supporting our physiotherapists as they help people recover from injury and get back to doing what they love.

About us.

We’re a growing team of dedicated professionals passionate about helping people recover from injury and get back to doing what they love. We pride ourselves on evidence-based care, exceptional customer service and outstanding patient outcomes.

We are a musculoskeletal (MSK) physiotherapy clinic, treating injuries of all types. We help everyone from the busy Mum and Dad who are weekend warriors, through to elite athletes and people recovering from surgery.

Our clinic is located on Smith Street in Charlestown, a buzzing medical hub surrounded by orthopaedic surgeons, GPs, and other healthcare professionals. Collaboration is part of our ethos.

About the role.

As the welcoming face and organisational backbone of our clinic, you'll play a critical role in delivering exceptional patient experiences and supporting our clinical team to do their best work.

You’ll oversee the day-to-day administration of the clinic, ensuring our systems, processes and patient experience run smoothly.

We have admin coverage at our clinic Monday to Thursday, 8:30am–5:00pm, and Friday, 8:30am–3:00pm. As this is a shared role,



we’re happy to work with you to find a roster that suits both your availability and the needs of the clinic.

Your daily tasks will include:

- Creating a welcoming, qualified experience for every patient from their first point of contact through to discharge.
- Managing phone and email enquiries.
- Booking, coordinating and optimising clinician diaries.
- Proactively managing cancellations, appointment confirmations and patient rebookings.
- Communicating with referring doctors, insurers and other healthcare stakeholders.
- Processing payments and managing HICAPS, Medicare and third-party insurer invoicing.
- Reconciling daily banking and following up on outstanding invoices.
- Supporting the clinical team with day-to-day administrative tasks and workflow management.
- Assisting with the continuous improvement of clinic systems and processes.

What you'll love about working with us.

- Competitive hourly rate above the award
- No late finishes (admin finish at 5pm at the latest)
- Ongoing training and development
- Modern clinic
- Supportive team culture

Who we’re looking for.

You’ll thrive in this role if you:

- Have previous experience in allied health administrationOR are a university student studying an allied health degree
- Love interacting with people and creating a positive first impression
- You take pride in being reliable, dependable and someone your team can always count on.
- You are organised and able to multitask in a busy environment
- Show initiative and can work independently when needed
- Enjoy being part of a collaborative team

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📌 Receptionist/Admin (Physio Clinic in Charlestown) - Casual or PT (Maitland)
🏢 One Physiotherapy
📍 Maitland