XPT Software Australia Pty Ltd Posted 1 day ago

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We areseeking an experienced HCM AMS Consultant to provide functional applicationsupport, maintenance, and continuous improvement services for Oracle HCM Cloudapplications. The consultant will be responsible for incident resolution,service request management, system configuration, quarterly release support,stakeholder engagement, and ensuring adherence to agreed service levels. Thespecific HCM modules in scope will be defined separately.

Modules:

Core HR, absence, recruitment,learning, Talent and succession, performance and goals, Compensation, AI Studio

KeyResponsibilities

- Provide L2/L3 functional support for Oracle HCMCloud applications.

- Analyze, troubleshoot, and resolve incidents,defects, and service requests within SLA timelines.

- Perform impact assessment, configuration changes,testing, and deployment of approved enhancements.





- Support Oracle quarterly release analysis,regression testing, and production deployment activities.

- Conduct root cause analysis for recurring issuesand recommend permanent solutions.

- Collaborate with business users, HR stakeholders,and technical teams to ensure seamless service delivery.

- Prepare operational reports, service metrics, andgovernance updates.

- Identify opportunities for automation, processimprovements, and service optimization.

- Participate in knowledge management activitiesand maintain support documentation.

RequiredSkills

- Solid experience in Oracle HCM Cloud ApplicationSupport and Maintenance.

- Good understanding of Incident, Problem, Change,and Service Request Management processes.

- Experience working in AMS/Managed Servicesenvironments with SLA-driven support.

- Strong troubleshooting, analytical, andstakeholder management skills.

- Experience in testing, release management, andquarterly patch validation.

- Excellent communication and documentation skills.

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📌 Oracle HCM Cloud Consultant (Victoria)
🏢 Consult
📍 Victoria