We are seeking a warm, professional and organised Medical Receptionist to join our busy ENT practice (full time or part time). This role suits someone who enjoys patient care, clear communication and keeping a busy clinic running smoothly.

We are seeking a warm, qualified and organised Medical Receptionist to join our busy ENT practice (full time or part time). This role suits someone who enjoys patient care, clear communication and keeping a busy clinic running smoothly.

Key Responsibilities

- Welcome patients and manage phone, email and in-person enquiries.
- Coordinate appointments, patient check-in/check-out and daily reception flow.
- Process billing, payments, receipts and patient account information accurately.
- Maintain patient records, correspondence, scanning and filing in line with privacy requirements.
- Support a clean, safe and well-organised reception environment.
- Work collaboratively with doctors, management and the wider team.

About You

You will be patient-focused, reliable and calm under pressure,



with strong attention to detail and a professional approach to confidentiality.

Skills and Experience

- Previous medical reception, healthcare administration or customer service experience preferred.
- Strong communication, organisation and attention to detail.
- Confidence using computer systems, practice software and Microsoft Office.
- Ability to prioritise tasks and remain calm in a busy environment.
- Billing, receipting, Medicare, DVA or private billing experience would be advantageous.
- Previous experience with Genie practice management software would be beneficial.

What We Offer

We offer a supportive and friendly workplace where staff feel valued and encouraged. You will work with approachable doctors and a collaborative team that takes pride in providing excellent patient care. We also enjoy team-building events, an annual end-of-year function and recognising staff who show initiative, contribute positively and exceed expectations.

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📌 Medical Receptionist (City of Gold Coast)
🏢 ENT Clinics
📍 City of Gold Coast