Randstad is seeking a Service Delivery Team Manager (Inbound - Voice) in Melbourne to lead a high-performing team of up to 12 professionals in a superannuation environment. The role focuses on coaching, performance management, and delivering exceptional service across all inbound voice activities, including triage and complaints, while maintaining a strong risk-aware culture.
The hybrid work model (3 days in office, 2 days work from home) supports a versatile schedule, with extended hours planned
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📌 Inbound Contact Centre Team Lead — Hybrid (Melbourne)
🏢 Randstad
📍 Melbourne
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