Are you passionate about travel and delivering exceptional customer experiences? Join a leading global travel company and become part of a dynamic Customer Sales team where no two days are the same.
About the Role
This role works closely with multiple internal teams including reservations, air services, operations, and sales support, making it ideal for someone who enjoys variety, problem-solving, and building strong customer relationships.
Key Responsibilities
Deliver exceptional service to customers after their booking has been confirmed
Assist guests with booking amendments including upgrades, extensions, extra nights, supplements, and special requests
Respond to customer enquiries via phone and email in a professional and timely manner
Follow up deposits, final payments, and travel documentation requirements
Educate customers on destinations, products, and promotional offers
Maintain accurate customer records within CRM systems
Liaise with internal departments regarding itinerary updates, special requirements, and operational changes
Support airline-related service requests including seating,
schedule changes, and special meals
Provide assistance with overflow inbound sales and service calls when required
Support leadership with day-to-day operational tasks across the department
About You
Previous experience within a customer service, reservations, sales support, or call centre environment
Strong communication and relationship-building skills
Excellent attention to detail and organisational abilities
Strong computer skills including CRM systems and Microsoft Office
Experience using Sabre or other GDS systems will be advantageous
What’s on Offer
Chance to work with a well-established global travel business
Supportive and collaborative team culture
Career growth and development opportunities
Diverse and rewarding role within the travel industry
Work with exciting worldwide destinations and travel products
If you are passionate about customer service and travel and are looking to join a growing and exciting team, we would love to hear from you.
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📌 Wholesale Travel Consultant-Global Travel company (Sydney)
🏢 The Placement Collective
📍 Sydney
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