Remote Tax Experience Lead & Learning Architect (Newcastle City Council)

Remote Tax Experience Lead & Learning Architect (Newcastle City Council)

03 Oct
|
Pointer Strategy
|
Newcastle City Council

03 Oct

Pointer Strategy

Newcastle City Council

Tax Nuggets Academy is a tax knowledge platform built for Australian SME accountants and tax practitioners. The Customer Experience Manager will own the end-to-end customer journey, from onboarding calls and webinars to advising on AI usage, acting as fractional Head of Learning.

This remote role in Australia focuses on crafting learning pathways, handling product questions, spotting upsell signals, and shaping the customer experience playbook as the team scales.

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📌 Remote Tax Experience Lead & Learning Architect (Newcastle City Council)
🏢 Pointer Strategy
📍 Newcastle City Council

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