We are on the hunt for our newest Customer Service super star to join our team in our Brunswick support office.

This is a casual/ or part time role based on site with versatile working arrangements. Office hours are 8am - 4pm, Monday, Wednesday and Thursday .

About the Role

The role of Customer Service Representative is to provide excellent customer service to all customers via the phone and online platforms to further the success and growth of Simone Pérèle.

Key Responsibilities

Manage all customer related orders, enquiries, and/or complaints via online platforms, phone and email.

Provides outstanding levels of customer care.

Reviews messages/comments across social media platforms.

Provides business and product knowledge to customers to assist in addressing queries or resolving issues.

Manages returns/exchanges and process refunds for customers.

Provides office and administration support as required.





Assist with wholesale enquiries and order entry.

Skills and Experience

Experience in Customer Service or Call Centre environment.

Excellent organisational, accuracy and time management skills.

Prior experience using Gorgias or NetSuite highly regarded or other third party ticketing platforms essential.

Experience in AfterShip (Refunds) and Shopify (Online) are preferred but not necessary.

Excellent written and verbal communication skills.

About the Company

The Simone Pérèle brand is sold in premium retail stores in over 93 countries around the world including Bergdorf Goodman, Harvey Nichols, Galleries Lafayette and David Jones.

What can I earn as a Customer Service Representative

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📌 Customer Service Representative (Melbourne)
🏢 Simone Perele
📍 Melbourne