AI Job Summary

- Proven record in account growth, expansion selling, or client success in a SaaS environment.
- Experience managing a large client portfolio (~1,500 firms) and scaling commercial motions.
- Consistent results against revenue and Net Revenue Retention (NRR) targets.

Role Type

In office • Permanent • Full-time • Associate

Description

Smokeball:

We’ve been awarded the #1 Best Place to Work for 2026 (Medium-Sized Companies) by Great Place to Work Australia. Smokeball is one of the fastest-growing legal tech software companies, with teams across Australia, the US, and the UK. Our software is Powering People Law, giving professionals their time back so they can focus on what matters most. We’re growing, building with AI, and looking for people who want to do great work somewhere that feels great too. We’re passionate about what we do, and our clients know it!

The Role:

You’ll own expansion and transactional revenue across roughly 1,500 existing Smokeball firms. That means finding and closing opportunities in tier upgrades, extra user licences, add-on products and partner services. You’ll be a trusted advisor to firm decision-makers and help them see Smokeball as a long-term partner in their growth, not just a software vendor.

What you’ll do

- Own expansion revenue targets across a portfolio of about 1,500 firms, and build and manage a healthy growth pipeline
- Run proactive outbound campaigns to uncover unmet needs, then close opportunities in add-ons, tier upgrades, additional licences and expansion services
- Drive adoption of our partner ecosystem, including InfoTrack, SB Payments, FileRepublic and VXT, to grow transactional and usage-based revenue
- Show firms how add-ons like Archie AI and FamilyProperty improve their efficiency and client outcomes
- Lead data-driven growth reviews with clients, focused on the value they’re getting, their operational maturity and where they can go next




- Work closely with Client Success Managers and the wider Revenue team to spot expansion signals and commercial risk early
- Keep forecasting and pipeline accurate in Salesforce, and analyse account trends and adoption patterns at scale
- Hit or beat your targets for expansion revenue, transactional revenue, net revenue retention and product adoption

What You’ll Bring:

- A proven record in account growth, expansion or client success in SaaS
- Experience managing a large portfolio and building commercial motions that scale
- Consistent results against revenue and NRR targets
- Strong commercial skills: expansion selling, negotiation and positioning solutions around value
- Disciplined about pipeline and forecasting, and comfortable using data to find opportunity
- Confident using Salesforce and client success tools such as ChurnZero
- An understanding of how law firms work and what drives their growth
- Legal tech or workflow software experience is highly regarded

What’s in it for you?

- Competitive Salary
- Wellbeing allowance
- Be part of a forward-thinking company that is transforming the legal industry.
- Reboot days & Birthday leave
- Paid Parental Leave
- Office lunches and loads of snacks
- And of course…the SWAG!

- Smokeball is an equal opportunity employer and is committed to providing an open, welcoming environment for everyone. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Company Overview

Smokeball is a fast growing, B2B SaaS company, empowering small law firms to get their work done faster and smarter, and track their time accurately so they get paid properly for the work they’re doing. Emerging from the start-up stage, we are now rapidly scaling for growth with teams in Australia, UK and USA, soon looking to launch in other markets. We think deeply about the challenges of small law firms and drive innovations that truly change the lives of our clients

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