Lead Customer Support: Coach, Escalations, & Scale (Melbourne)

Lead Customer Support: Coach, Escalations, & Scale (Melbourne)

03 Oct
|
MachShip
|
Melbourne

03 Oct

MachShip

Melbourne

MachShip is seeking a Head of Customer Support to own day-to-day operations, SLAs, escalations and coaching. You will shape the function's direction, manage recruitment and onboarding, and translate complex technical issues for clients and internal teams.

You'll collaborate with Sales, Product and Engineering, and drive AI adoption and tooling improvements while navigating API and data-exchange discussions.

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📌 Lead Customer Support: Coach, Escalations, & Scale (Melbourne)
🏢 MachShip
📍 Melbourne

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