Location: Top Ryde/ Rhodes, NSW
Employment Term: Part Time 30 hours p/w
About the role
As the first point of contact for audiology customers, you’ll handle enquiries in person and over the phone, guide customers through pre-screening tests, troubleshoot hearing aid issues, and support the Audiology Business Owner with the day-to-day running of the clinic. You’ll also lead training for retail team members to ensure they understand audiology services and can provide consistent, high-quality support.
This is an exciting prospect for a motivated Retail Assistant ready to step into a Clinic Manager pathway . With a structured training program, you’ll be supported to quickly develop into a senior role.
Working across our Top Ryde/ Rhodes stores, you’ll support day-to-day clinic operations, deliver exceptional customer service, coordinate appointments, and help maintain high standards across hearing screenings and bookings.
This Part-Time role offers 30 hours p/w across five days (Tuesday to Saturday). There is flexibility for shorter days (9am–3pm or 10am–4pm), making it ideal for school pick ups and providing a consistent schedule with great work-life balance.
Key Duties
- Provide exceptional customer service and build lasting positive relationships
- Perform hearing screening and hearing aid maintenance (full training provided)
- Schedule appointments through the Simply Hearing system
- Manage administrative duties
- Liaise with store partners and ensure smooth flow of daily clinic operations
- Lead training with the retail team as an audiology champion of the store
To be successful in this role, you will possess the following:
- Passionate about making a meaningful impact on the lives of others
- Previous experience in a fast-paced retail/customer service environment