We are a well-established manufacturer with a long history of delivering tailored solutions for businesses in the engineering and Industrial Manufacturing market. Built on strong values, operational excellence, and a commitment to customer partnership, the business continues to evolve and grow. With a forward-looking mindset, our client is investing in new opportunities, expanding into new markets, and strengthening its position for long-term success.

About us

We are a well-established manufacturer with a long history of delivering tailored solutions for businesses in the engineering and Industrial Manufacturing market. Built on strong values, operational excellence, and a commitment to customer partnership, the business continues to evolve and grow. With a forward-looking mindset, our client is investing in new opportunities, expanding into current markets, and strengthening its position for long-term success.

About the role

We are looking for a highly organised and customer-focused Customer Service Officer to join our team. This is a fast-paced and varied role that plays a critical part in ensuring customers receive outstanding service and their orders are processed accurately and on time.

Working closely with our Customer Service Manager, Planning, Production, Warehouse and Supply Chain teams, you will be responsible for managing customer orders, coordinating delivery requirements, responding to customer enquiries, and maintaining accurate records.

This role would suit someone who enjoys building relationships, has exceptional attention to detail, and thrives in an environment where no two days are the same.

Key responsibilities include:





- Processing and managing customer orders and delivery call-ups
- Providing timely updates and support to customers regarding orders and deliveries
- Liaising with planning and warehouse teams to coordinate stock availability and dispatch requirements
- Maintaining accurate customer, order and pricing records
- Assisting with customer complaints, product requests and administrative support activities
- Monitoring order changes and escalating issues where required
- Supporting continuous improvement initiatives and contributing positively to team culture

About you

To be successful in this role, you will bring:

- Previous experience in customer service, administration, order processing or a similar role
- Experience within manufacturing, FMCG, logistics, supply chain or a related industry will be highly regarded
- Exceptional attention to detail and accuracy
- Strong written and verbal communication skills
- The ability to manage competing priorities and meet deadlines
- A positive, team-focused attitude and strong problem-solving skills
- Intermediate Microsoft Office skills, particularly Excel, Outlook and Word

Experience with ERP systems, production planning environments, plastics manufacturing or food packaging industries will be highly regarded but is not essential.

Most importantly, you will be someone who takes pride in delivering excellent customer service, enjoys working collaboratively, and genuinely cares about achieving great outcomes for customers and colleagues alike.

Benefits

- Excellent remuneration package commensurate with experience and knowledge
- Great team environment
- Secure, permanent, long term position
- Fantastic, supportive culture

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📌 Customer Service Officer (Melbourne)
🏢 HR Staff n' Stuff
📍 Melbourne