Technical Parts Advisor

Are you an experienced Parts Interpreter or Parts Advisor who enjoys helping customers, building relationships, and driving sales? Join a market‑leading organisation where you'll work with premium products, support a loyal customer base, and play a key role in keeping Australia’s transport and industrial industries moving.

About the Role

- Provide professional parts interpretation and customer service via phone, email and trade counter enquiries.
- Identify and supply the correct parts efficiently and accurately.
- Drive parts sales through upselling and cross‑selling opportunities.
- Build and maintain strong relationships with customers to encourage repeat business.
- Manage customer backorders and provide proactive updates.
- Assist with inventory control, stock replenishment and stock takes.
- Support merchandising and promotion of aftermarket and genuine parts product lines.
- Work collaboratively with workshop and sales teams to ensure customer needs are met.

About You

- Previous experience in Parts Interpreting, Parts Sales or a similar automotive, trucking, diesel or industrial environment.
- Strong customer service and relationship‑building skills.
- Knowledge of diesel engines, internal combustion engines, heavy vehicle, automotive or related equipment industries.
- Ability to read and interpret parts catalogues and technical information.
- A positive, team‑focused attitude and strong attention to detail.
- Forklift licence (desirable but not essential).

Why choose Team Penske?

- Flexible work arrangements that work for the individual and the business
- Onsite parking
- Accredited Training & Development Programs
- Commitment to providing the highest levels of safety, technical and leadership training
- Competitive Remuneration
- Reward and Recognition Programs
- Employee Referral Program - generous employee referral fees.
- Employee Assistance Program.
- Family Friendly Benefits including Paid Parental Leave
- Penske Perks: save $1000's with access to discounts from your favourite retailers

About Penske in Australia & New Zealand

Iconic in motorsport and in business, the Penske brand is proudly represented in Australia and New Zealand through businesses, including Penske Australia & New Zealand, Penske Truck Leasing, Penske Automotive Australia.





Penske Australia & New Zealand is a leading supplier of the world’s finest heavy‑duty trucks, diesel engines, gas engines, and power systems. We proudly distributes the Western Star Trucks, MAN Truck & Bus, Dennis Eagle, mtu, Bergen Engines, Detroit, Allison Transmission, and Sauer Compressors brands. And we operate across the most dynamic markets, including commercial vehicles, mining, energy solutions, defence, rail, marine, construction and industrial, oil and gas, and agriculture.

And through Penske Truck Leasing, we offer convenient and professional truck rental and leasing services.

We value and embrace diversity, equity, and inclusion in everything we do. If you’re passionate about working for us, we encourage you to apply even if you don’t meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, veterans, with disability, and those who are culturally and linguistically diverse. Require reasonable adjustments to the recruitment process? Please let us know.

We are seeking a skilled Technical Parts Advisor to deliver expert support across the full lifecycle of customer equipment.

In this role, you’ll combine your technical knowledge and customer service expertise to interpret customer requests, identify correct parts and recommend fit‑for‑purpose solutions. You’ll be a key point of contact for customers, ensuring every interaction reflects professionalism, urgency, and a commitment to quality.

Deliver exceptional service via phone and face‑to‑face interactions.

Accurately process parts orders to meet “on time, in full” expectations.

Interpret customer needs using CAT systems, manuals, and technical knowledge.

Interpret fault codes and provide fit‑for‑purpose parts solutions.

Provide technical advice and product support across a diverse equipment range.

Maintain accurate data across systems and adhere to operational standards.





Build and maintain strong relationships with key account customers.

Collaborate with internal teams (warehouse, freight, service) to resolve issues and ensure seamless delivery.

Support after‑hours service requirements when needed.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

- Competitive Salary & Security– A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, wellbeing, and financial security.
- Stable & Long‑Term Career – Benefit from the security of a stable, long‑term position at Hastings Deering, offering you peace of mind and the chance to build a rewarding career.
- Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, includingourEmployee Assistance Program,Fitness Passport,free health checks, and discounted private health insurance.
- Parental Leave – Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.
- Insurance Benefits – Salary continuance insurance.

About you:

- Trade qualified with 3+ years’ of experience in customer service, order fulfilment and technical support.
- Proven ability to interpret customer issues and recommend solutions.
- Excellent communication and relationship‑building skills.
- Experience with CAT systems or similar diagnostic tools (highly regarded).

Hastings Deering follows a Pre‑Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.

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📌 Technical Parts Advisor - Parts & Solutions Expert (Brisbane City)
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