At their core, our client believes banking and financial support are about people first. When their customers face temporary or ongoing financial difficulty, the care and guidance they receive can make a genuine difference to their lives.
As a Customer Assistance Specialist, you will play an essential role in helping individuals and small businesses navigate tough times. You’ll combine compassion with sound decision-making to find sustainable, practical solutions that help people regain their financial footing.
At their core, our client believes banking and financial support are about people first. When their customers face temporary or ongoing financial difficulty, the care and guidance they receive can make a genuine difference to their lives.
As a Customer Assistance Specialist, you will play an essential role in helping individuals and small businesses navigate tough times. You’ll combine compassion with sound decision-making to find sustainable,
practical solutions that help people regain their financial footing.
What You’ll Be Doing
No two customer situations are ever identical, which means you will bring critical thinking, regulatory awareness and genuine care to every conversation.
As a reassuring first point of contact for customers facing sudden financial hardship, you will help establish immediate short-term relief, such as temporary payment pauses, reduced repayment plans, or fee waivers. Beyond short-term care you’ll provide dedicated, specialised support for vulnerable customers navigating sensitive life events, including domestic or family violence, elder financial abuse, reliable illness or even natural disasters.