MedNext is the next generation, cloud-based healthcare platform developed by Medical Wizard, a trusted Australian healthcare technology company with over 30 years of industry experience and 80+ major clients across Australia.

We support specialist clinics, private hospitals, and day surgeries with secure, high-performance systems that enable doctors and healthcare professionals to focus on what matters most, patient care.

As we expand our Sri Lankan operations, we are looking for a motivated and intelligent Junior Technical Support Engineer to join our growing team.

This is an excellent opportunity for a recent graduate or early-career IT professional to build a long-term career in international healthcare technology.

The Role

As a Junior Technical Support Engineer, you will provide first-level support to Australian healthcare clients using our Patient Management System (PMS).

- Respond to client queries via phone, email, and remote sessions
- Assist users with system navigation and workflows
- Troubleshoot basic technical and product issues
- Escalate complex issues to senior team members
- Document issues clearly and accurately

Structured product training will be provided before you begin client-facing support.

Working Hours

This role requires working hours aligned with Australian Eastern Standard Time (AEST). Specific shift details will be discussed during interviews.

Client Support

- Provide remote support to Australian clinics and hospitals
- Guide users through patient registration, appointments, billing, and reporting workflows
- Communicate clearly and professionally in English
- Maintain ownership of assigned tickets until resolution





Technical Troubleshooting (Junior Level)

- Perform basic system checks and issue diagnostics
- Assist with simple database validations
- Escalate server or cloud-related issues appropriately
- Learn structured troubleshooting processes
- Contribute to internal knowledge base articles
- Continuously build product and technical knowledge

What We’re Looking For

- Fluent spoken and written English
- Confidence speaking with Australian clients
- Clear, calm, and professional communication style

Technical Foundation (Entry Level)

- Degree or diploma in IT, Software Engineering, Computer Science, or related field
- Basic understanding of Windows environments
- Basic SQL and database fundamentals
- Understanding of networking basics
- Cloud concepts (AWS knowledge is an advantage but not required)

Experience

- 0–1 year experience in IT support, SaaS support, or similar
- Fresh graduates with strong communication skills are encouraged to apply

What We Offer

- Work-from-home setup (all equipment provided)
- Structured training program
- Exposure to Australian healthcare systems
- Clear career growth pathway into Senior Technical Support, Product Specialist, Technical Consultant, or Team Lead roles
- Be part of a secure, long-standing Australian company with 30+ years of success

What Success Looks Like in This Role

- Clients feel supported and confident when speaking with you
- Tickets are handled professionally and efficiently
- You grow rapidly in product knowledge within 3–6 months
- Escalations are well-documented and structured
- You demonstrate reliability and accountability

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📌 Junior Technical Support Engineer (Newcastle City Council)
🏢 MSL
📍 Newcastle City Council