Job Description

This is 6 month contract prospect

We are seeking an experienced ServiceNow Functional Consultant to support the delivery of enterprise ServiceNow solutions. Working closely with business stakeholders, product owners, developers, testers, and support teams, you will translate business requirements into functional designs and user stories, ensuring successful delivery of ServiceNow enhancements and initiatives.

- Engage with business stakeholders to gather, analyse, and document business and functional requirements.
- Facilitate workshops and requirements-gathering sessions to understand business processes and desired outcomes.
- Translate business requirements into user stories, acceptance criteria, workflow specifications, and functional documentation.




- Support ServiceNow configuration activities by providing detailed functional requirements and guidance to development teams.
- Participate in Agile ceremonies including backlog refinement, sprint planning, reviews, and stakeholder demonstrations.
- Coordinate and support UAT activities, including test planning, test data preparation, defect management, triage, and business user support.
- Work collaboratively with developers, testers, architects, and business teams to ensure successful solution delivery.
- Assist with release planning, change management, and deployment readiness activities.
- Support continuous improvement initiatives across ServiceNow processes and workflows.

📌 Service Now Functional Consultant (Brisbane)
🏢 NCS Australia
📍 Brisbane