About the role

The Service Coordinator plays a critical operational role within Recognise Support Services. This position is responsible for overseeing client rostering, staff onboarding and management, compliance with SCHADS Award regulations, participant intake, and day-to-day service delivery support. The ideal candidate will ensure high-quality, person-centred support while maintaining smooth operational workflows and staff satisfaction.

Key responsibilities

- Manage, coordinate, and optimize staff schedules and participant service bookings using ShiftCare

- Ensure productive shift allocation and resolve app or scheduling issues as they arise

- Maintain full compliance with the SCHADS Award and NDIS Quality and Safeguards standards

- Oversee and maintain the Worker Register, ensuring all employee records, screening checks, and qualifications are current

- Lead interview processes (supported by Team Leaders/Operations Management)

- Coordinate staff onboarding and orientation

- Manage ongoing HR support including leave requests, sick leave procedures, and performance feedback

- Process incoming referrals by gathering comprehensive intake information and presenting completed profiles to the Operations Manager for review and final approval

- Facilitate smooth onboarding for new participants, coordinating service agreements, support plans, and ongoing participant support requirements

About you

- Demonstrated experience in NDIS service coordination, rostering, or case management





- Robust working knowledge of SCHADS Award compliance and NDIS Practice Standards

- Proficiency with ShiftCare software or similar client management/rostering systems

- Exceptional interpersonal, communication, and organisational skills

- Current NDIS Worker Screening Check, Working With Children Check (as required), Police Clearance and First Aid Certificate

Qualifications & Competencies

- Demonstrated experience in NDIS service coordination, rostering, or case management.

- Strong working knowledge of SCHADS Award compliance and NDIS Practice Standards.

- Proficiency with ShiftCare software or similar client management/rostering systems.

- Exceptional interpersonal, communication, and organisational skills.

- Current NDIS Worker Screening Check, Working With Children Check (as required), Police Clearance and First Aid Certificate.

Why Join Recognise Support Services?

- Person-Centred Excellence: We prioritise tailored, high-quality care that empowers individuals and strengthens community connections.

- Supportive Leadership & Culture: We foster a team-oriented, values-driven environment with clear opportunities for growth and professional development.

- Streamlined Operations: We utilize modern management platforms like ShiftCare to simplify rostering, communication, and administrative workflows for our team.

How to Apply

To apply email your resume and cover letter to *****@recognisesupportservices.com.au or hit fast apply. Applications close Oct 23, 2026.

📌 Service Coordinator (Busselton)
🏢 Recognise Support Services
📍 Busselton