About RSL Victoria
The Returned & Services League - Victorian Branch (RSL Victoria) is Victoria’s largest and oldest veteran charity. Our mission is to provide the best possible supports and services to all generations of veterans in Victoria. The State Branch office of RSL Victoria provides overarching leadership to our network of over 260 Sub-Branches and represents our 200,000+ members on veteran related issues. As a member of RSL Victoria you directly contribute to this mission through our veterans’ support services, veteran advocacy, commemoration of service, and fostering of camaraderie amongst serving and ex-serving Defence Force personnel working with the Sub-Branch network.
About the role
We have a rewarding and exciting opportunity to join the team as a Military Compensation Advocate. In this role you will assist serving and ex-serving members of the Australian Defence Force (ADF) with compensation support and advocacy. You will be accountable for a broad range of activities from client assessment and liaison, claims documentation and administration and engagement with internal and external stakeholders. You will be the point of contact for veterans' compensation and entitlement dealings and will have an allocated caseload, so you will need to be able to manage client expectations, work to tight deadlines and with often distressing or confronting subject matter.
This is a part-time role working Monday to Friday (68.4 hours per fortnight), based at Geelong Hub, Victoria within the Veterans & Families Services team.
About you
You will have experience in a community services environment in a similar support type role. Be confident in your approach to engage with a range of people and complex sensitive matters, you will have a caring demeanour, be highly organised, an active listener and outstanding communicator with a strong work ethic. You will uphold the values of RSL Victoria and relish in being part of an organisation that encourages collaboration,
sharing of ideas and continuous improvement and have empathy with and a desire to support veterans and their families.
Other essentials for the role:
- Experience with veterans and/or knowledge of issues facing the veteran community.
- Sound use of Microsoft technologies (Office 365) and experience with a CRM (Salesforce).
- Qualified as a level 1 or 2 Advocate under the ATDP (highly desirable)
This is a great prospect to contribute to the veteran community and utilise your experience to ensure a solutions focused quality support service is provided.
Why work for RSL Victoria?
We care deeply about being inclusive and providing a workplace where everyone is respected and valued for who they are and their unique contribution. We are committed to ensuring equity, inclusion and diversity in our workforce and encourage applications from people of all backgrounds and experiences. Applications from veterans and current serving defence personnel are highly encouraged. Know that no matter your role with RSL Victoria – you’ll have the opportunity to make a difference. We want our employees to bring their whole self to work.
- Be part of a culture that is welcoming, engaging, supportive and passionate about what we do
- Competitive remuneration with access to NFP salary packaging benefits
- Two extra leave days for the December holiday period
- Annual leave loading of 17.5%
- Access to paid parental leave
- Access to employee wellbeing program and initiatives
- Professional development opportunities
- Reward and recognition and Culture Crew social activities
- Flexible arrangements with a hybrid working environment to enable work/life balance
- Opportunities to be involved in commemoration events and appeals
How to apply
To be considered for this role you must include a cover letter outlining how your skillset and experience that makes you the best candidate for the role, along with your CV.
For a discussion and more information please contact our People and Culture Team or
[email protected]
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📌 Military Compensation Advocate (Geelong)
🏢 RSL Vic
📍 Geelong