Reception Team Leader: GP Practice, Toowong

Neighbourhood Medical is a private-billing, GP-owned general practice in Toowong, specialising in women's and children's health. We have recently moved to a beautiful purpose-built clinic and doubled in size. We're known for our "slow medicine" philosophy: unhurried, relationship-based care that puts patients first.

We're looking for an experienced medical receptionist who is ready to lead. You'll set the tone for every patient's experience of our practice and support a team that's already robust and cohesive.

The role

You'll lead our reception and admin team day to day. That means making sure the front desk runs smoothly, patients feel genuinely cared for, and our doctors are well supported. You'll be part of the practice's leadership team, working closely with practice management, the Practice Principals and our Nurse Team Leader.

Key responsibilities include:

- Managing the reception roster, including leave requests and short-notice cover, to keep the practice well staffed while managing staffing costs

- Supervising and supporting the reception team, including taking part in performance management and encouraging adherence to HR policies

- Overseeing front-desk operations, including appointments, patient flow, billing and Medicare claiming

- Managing day-to-day banking, Medicare enquiries, debt collection and billing corrections

- Supporting the team with patient interactions, such as managing wait times, explaining billing, and receiving and documenting feedback





- Supporting practice management with reception recruitment and with developing training plans for new receptionists

- Attending weekly leadership meetings and helping run reception team meetings

- Nurturing our practice culture by listening to staff feedback and raising emerging HR issues early

- Identifying improvements to reception workflows and systems

- Working on the front desk alongside your team

About you

- At least 3 years' medical reception experience, including GP practice experience (essential)

- Experience leading or supervising a reception or admin team, or a clear readiness to step into leadership, along with a willingness to build your skills in HR and rostering

- Best Practice experience is highly regarded

- Confidence with Medicare and private billing

- A calm, organised approach and the ability to manage competing demands

- Excellent communication and problem-solving skills, and genuine warmth with patients

- Alignment with our values: excellent communication, healthy boundaries, a slow medicine approach, self-care for staff, and efficient, reliable and responsive systems

Why join us

- A beautiful, purpose-built clinic in a convenient inner-Brisbane location

- A supportive, values-driven team that models the self-care it promotes

- A practice that values unhurried, high-quality care over volume

- A handover period to help you settle confidently into the role

Start date: early November 2026

How to apply: Email ••••@neighbourhoodmedical.com.au and include your resume and a short cover letter telling us why this role appeals to you. Applications close 18th October 2026.

📌 Reception Team Leader (Toowong)
🏢 Neighbourhood Medical
📍 Toowong