Customer Service Officer

The BGW Group supplies goods and services to a diverse array of industry and customer sectors; All of our companies are built on the same simple formula:
We have the BEST people…
Providing the BEST products and services…
In the BEST locations…

About the role:

BGW Group Head Office acts as a Support Office for our national branch network and currently has an exciting chance for an experienced, self-motivated Customer Service Officer to join our Digital Team. Reporting to the Digital Development Manager, the role is based in Brisbane but it supports both a national and international market place. This is a challenging yet rewarding role within a fast paced and expanding organisation. However most importantly, the BGW Group offer unlimited career development opportunities.

The ideal candidate:
A passion for providing excellent customer service
A desire for helping people and solving complex problems
An ability to uncover additional information by asking appropriate questions
Exceptional verbal and written communication skills
Proficient with the Microsoft Office Suite
An ability to grasp recent technology quickly
A team player with a willingness to contribute to the team key objectives




Experience dealing with a large variety of Stakeholders (ranging from internal staff and managers, through to external CFO's and CEO's)

Your principal accountabilities will include but are not limited to:
Supporting and driving the Groups digital engagement strategy
Handling all inbound and outbound queries relating to the groups e-commerce platforms, ie:
Phone calls
Emails
Order fulfilment assistance
Live chat queries
Where necessary assist in copywriting, editing and proof reading a variety of materials
Ability to continually critique our online user experience

Working for BGW Group yields a number of additional advantages. We have a spacious and modern office space located on the Brisbane River, with onsite amenities including car parking, kitchen and lunchroom facilities and a gym which is free for all staff to utilise. BGW Group employees also have access to:
Employee Assistance Program (EAP)
Annual flu vaccinations
Discounts & benefits on Private Health Insurance, Superannuation & some retailers
Office Social Club with regular events

If this sounds like the right prospect for you; please click APPLY NOW to send your most up-to-date resume. Motivated candidates will also submit a cover letter.

Only shortlisted applicants will be contacted.

📌 Customer Service Officer Pinkenba
🏢 BGW Group
📍 Pinkenba