We're looking for a friendly, organised and proactive Customer Experience Coordinator to join our team full-time at our Wetherill Park showroom.

About the role

You'll be one of the main points of contact for our customers, helping ensure they receive an exceptional experience from the time their order is placed through to delivery. You'll work closely with our customers, jewellery production team and marketing team while helping keep orders and day-to-day tasks organised. This is a varied role combining customer service, order management, administration, dispatch, website updates and marketing support.

Key responsibilities
Respond to customer enquiries via phone, email, live chat and social media
Process and manage customer and online orders
Keep customers updated throughout the jewellery manufacturing process
Liaise with our jewellers and production team
Organise packaging, dispatch and deliveries
Assist with resizing, repairs and aftercare enquiries
Update website products, pricing, images and information




Assist the marketing team with promotions, content and website updates
Assist with general administration and day-to-day tasks

About you
Friendly, skilled and confident communicating with customers
Highly organised with strong attention to detail
Comfortable managing multiple tasks
Confident using computers and learning new systems
Proactive and willing to help across different areas of the business
Previous experience in customer service, administration, e-commerce or retail would be highly regarded

About us

Diamond Gallery Co is an Australian luxury jewellery studio specialising in custom engagement rings, wedding bands and fine jewellery.

Advantages
Full-time permanent position
Training in diamonds, gemstones and luxury jewellery
Staff jewellery discounts
Supportive and friendly team setting
A varied role within a growing Australian jewellery brand

📌 Customer Experience Coordinator Wetherill Park
🏢 Diamond Gallery
📍 Wetherill Park