We are seeking a reliable, customer-focused Customer Service Officer to join an established, industry-leading fasteners company based in Prestons, NSW.

In this role, you will serve as the primary contact for trade clients, builders, contractors, and industrial suppliers. You will manage incoming inquiries, process orders for fasteners (nuts, bolts, screws, construction supplies), and ensure smooth end-to-end service delivery.

Key Responsibilities
Manage high-volume incoming phone, email, and trade counter inquiries from commercial and trade clients.
Order Processing: Accurately enter and process sales orders, quotes, and product specifications into the ERP/inventory system.
Product Support: Advise trade clients on fastener products, specifications, stock availability, and lead times.
Logistics Coordination: Liaise with internal warehouse staff and dispatch drivers to ensure timely delivery and dispatch of orders.
Issue Resolution: Handle customer feedback, order changes, returns, and delivery updates promptly and professionally.

What We’re Looking For




Experience within hardware, fasteners, construction supplies, manufacturing, or logistics.
Basic knowledge of trade hardware (nuts, bolts, fixings, screws) or a rapid ability to learn product lines.
Clear, skilled verbal and written communication with a confident phone manner.
Experience with ERP/CRM inventory systems and basic Microsoft Office Suite (Excel, Outlook).
Strong organization skills, high attention to detail, and the ability to thrive in a high-volume setting.

What We Offer
Competitive Package: $75,000 base salary + superannuation.
Job Security: Full-time, permanent position with a stable industry vendor.
Based in Prestons
MUST be a permanent resident to be considered

If you are a Customer Service Representative or Officer looking for work in the Construction, Fasteners, Manufacturing, or Logistics industries, please reach out or DM me directly today!

📌 Customer Service Officer Fasteners Prestons
🏢 Sirius People
📍 Prestons