Job Description

We're looking for a skilled and detail-oriented Groups & Reservations Manager to join our team in Perth, Australia. In this role, you will oversee all group bookings, airline groups, group lists, and room allocations operations, managing client relationships while maximizing revenue and ensuring exceptional service delivery. You will be responsible for coordinating with various departments to ensure seamless execution of group events and maintaining our organization's reputation for excellence.

Key Responsibilities
Manage and process group reservations and bookings—including airline group blocks, exact room allocations—using reservations management systems, ensuring accuracy and timely confirmation.
Develop and maintain strong relationships with corporate clients, travel agencies and airline representatives through qualified communication and personalized service.
Coordinate with sales, operations, housekeeping, and front desk teams to ensure all group requirements, flight schedule changes,



and rooming specifications are met and exceeded.
Quote group rates and packages.
Handle customer enquiries, special requests, and resolve conflicts professionally and efficiently.
Monitor group booking trends and prepare accurate forecasts and reports for management review.
Train Front Office team, providing guidance on customer service standards and operational procedures, particularly regarding airline group processing and room allocation management.
Maintain detailed records of group bookings, contracts, and correspondence in compliance with organizational policies.
Analyze reservation data to identify opportunities for improvement and implement process enhancements.
Ensure all group events are properly documented and follow-up is completed post-event.
Checking commission against rates and finalizing invoices.
Ad hoc end of month reporting

📌 Groups & Reservations Manager Perth
🏢 MERCURE
📍 Perth