. As a Concierge you will provide information and advice for tailored for each individual guest with your knowledge of Cairns and local attractions, offer reservation services, and oversee the management of guest luggage, mail and taxi services. You will work as part of a team on a rotating shift basis and enjoy working in a quick-paced environment.

Responsible for being the welcoming face of Hilton Cairns, you will deliver exceptional hospitality experiences to every guest, every time! Specifically, this role will involve:
Welcoming our guests and partnering collaboratively with the hotel team
Act as a main point of contact for guests, and assist with all enquiries
Provide friendly advice and information on local attractions, restaurants and services
Maintain a sound knowledge of local events and industry trends,



network with local tourist organsiations
Ensure you are up to date with VIP guest movements and hotel special events
Oversee the management of guest luggage, mail and taxi services
Ensure our Valet Parking is an exceptional experience timely, seamless and careful
Assist with rostering, performance management, development and training for the Concierge department
Experience in a similar role
Exceptional communication skills and positive manner
Demonstrated understanding of local restaurants, attractions and events
Robust organisational skills and a passion for helping others

Available for versatile working hours according to business needs

📌 Concierge Cairns City (Australia)
🏢 Hilton
📍 Australia