The Head Barista / Manager is responsible for leading the barista team, maintaining high standards of coffee quality and customer service, and supporting the day-to-day operations of the café. This role combines hands-on barista expertise with leadership, operational management, and team coordination to ensure smooth and effective café performance.

Key Responsibilities:

Coffee Operations & Quality Control
Prepare and serve exceptional coffee and beverages to café standards.
Calibrate espresso machines and grinders daily to ensure consistency.
Train and mentor baristas to maintain product quality and presentation.
Develop current beverage recipes and seasonal specials.

Staff Leadership & Training
Supervise daily operations in the absence of the Café Manager.
Assist with scheduling, training, and performance management.
Foster a positive and professional team culture.

Customer Service
Deliver outstanding service and build rapport with regular customers.
Handle customer feedback and resolve issues promptly and professionally.

Operations & Administration
Support with opening and closing duties, cash handling,



and POS operations.
Manage stock levels, place orders, and control wastage.
Ensure café cleanliness, hygiene, and compliance with food safety standards.

Business Support
Assist the Café Manager in meeting sales targets and operational goals.
Provide input on marketing, promotions, and menu improvements.
Step into the Manager’s role when required to ensure smooth operations.

Skills & Qualifications:
Proven experience as a Head Barista or Senior Barista (3+ years).
Robust coffee knowledge, including espresso extraction and milk texturing.
Leadership and communication skills with a hands-on approach.
Excellent customer service and problem-solving abilities.
Organised, reliable, and able to multitask in a fast-paced environment.
Basic understanding of café financials and cost management is preferred.

Job Type: Permanent

Pay: $65,000.00 – $75,000.00 per year

Benefits:
Employee discount
Free drinks

Work Location: In person

📌 Head Barista/manager Gwelup
🏢 Kaffeine Cafe
📍 Gwelup