Job Description
Make a real impact on the financial wellbeing of millions of Australians
Enjoy a versatile part time opportunity (2 days per week in this 12 Month Fixed Term Contract) with a purpose-driven organisation
Lead continuous improvement initiatives across contact centre operations
Turn member insights and service data into meaningful improvements

At Rest, we help more than 2 million Australians to build a better financial future. With around $112 billion in funds under management, we focus on delivering robust long-term outcomes for our members — from their first job through to retirement*. Your best at Rest means focusing on what matters, being trusted to get on with it, and knowing your work genuinely makes a difference. That’s how we operate every day, guided by our values: Be Daring, Keep It Simple, Take Action and Have Grit.

About the Role

Join us as a Senior Service Solutions Specialist - Assisted Services Technology on a 12 Month Fixed Term Contract - part-time, 2 days per week. This is your opportunity to make a real contribution to the financial wellbeing of millions of Australians.

In this role, you’ll support the delivery and optimisation of service technology and insights across Rest's contact centre operations. Working closely with Product, Operations,



Service teams and external partners, you'll help drive continuous improvements that enhance member and employer experiences, inform decision-making through data and optimise service delivery.

What you’ll do
Support the implementation and optimisation of contact centre technologies across member, employer and insurance channels.
Analyse service and member data to identify trends, insights and opportunities to improve experiences and outcomes.
Monitor service performance and partner delivery, providing recommendations for continuous improvement.
Partner with internal teams and external vendors to successfully deliver service and technology initiatives.
Provide contact centre and service technology expertise to support strategic and operational projects.
Lead optimisation activities across service platforms, including LivePerson and Amazon Connect.
Manage operational issues and incidents, driving timely resolution and capturing lessons learnt.
Build strong stakeholder relationships to influence outcomes and enhance collaboration across the business.
Translate member pain points and behavioural insights into actionable service improvements.

📌 Senior Service Solutions Specialist Assisted Services Technology 12 Month Fixed Term Contract Part Time 2 Days Per Week Sydney (Australia)
🏢 Rest
📍 Australia