We are looking for a passionate and customer-focusedService Advisorto join our thriving service team!

About the role

Bay City Auto Group is looking for a high-performing Service Advisor to join our team. We are building a high-performance Service department around Two straightforward objectives: Look after customers and Advance in your career.

Key responsibilities
Greet customers warmly and manage the end-to-end service experience
Schedule and confirm service appointments, ensuring productive daily workflow
Liaise with workshop technicians and monitor job progress
Communicate clearly with customers about services, costs, and additional repair recommendations
Prepare accurate quotes, repair orders, and final invoices
Ensure all documentation is complete and compliant with dealership and manufacturer standards
Maintain a clean and qualified service area




Deliver consistent follow-up and maintain strong customer relationships
Support team KPIs and maintain high MSI scores

About you

Proven background in customer service (automotive experience highly regarded)

Strong customer service skills and a passion for exceeding expectations

High attention to detail and strong administrative accuracy

Outstanding communication and time-management skills

Ability to remain calm under pressure and juggle multiple priorities

Team player with a proactive, positive attitude

Current driver's license and police check

Prior Experience as a Service Advisor (advantageous but not essential)

Service Advisor Bay City Auto Group Melbourne, VIC, AU
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📌 Service Advisor Bay City Auto Group Melbourne
🏢 Bay City Auto Group
📍 Melbourne