Operating Hours: 8:00 am–6:00 pm

We are seeking an experienced and patient-focused Medical Receptionist to join the supportive team at Cairns GP Medical Centre in a full-time position. This role is ideal for someone who thrives in a busy general practice workplace, delivers excellent service and can confidently manage competing priorities. The successful candidate must have at least two years’ medical reception experience and practical experience using Best Practice software.

Key Responsibilities

· Provide patients with general preparation and billing information for appointments and procedures.

· Provide friendly, professional and effective reception services to patients, doctors and visitors.

· Manage incoming calls, patient enquiries, appointment bookings and day-to-day front desk workflow

· Support appointment book management, patient flow and provider utilisation

· Respond to patient concerns and escalations calmly, respectfully and in line with practice processes

· Maintain a tidy, organised and welcoming reception area

· Support clear communication between patients, doctors, nurses and administration staff

About You

· At least two years’ experience as a medical receptionist.

· Demonstrated experience using Best Practice software.





· Ability to manage a high volume of calls and competing priorities.

· Excellent interpersonal, verbal and written communication skills.

· Robust attention to detail, initiative and willingness to learn.

· Ability to work effectively both independently and as part of a team.

· Availability to work full-time during the practice’s operating hours of 7:30 am–6:00 pm.

Why Join Us?

· Secure a full time role with a supportive and collaborative practice team.

· Enjoy a wide-ranging position with meaningful patient interaction and administrative responsibility.

· Receive a competitive hourly rate of $28–$34, based on experience.

· Use your medical reception and Best Practice expertise in a busy general practice environment.

· Contribute directly to a welcoming, efficient and positive experience for patients.

How to Apply

If you are an experienced Medical Receptionist who takes pride in providing excellent patient service, we would welcome your application. Please submit your resume and a brief cover letter outlining your relevant medical reception experience and proficiency with Best Practice software.

📌 Medical Receptionist Cairns North
🏢 Cairns GP Medical Centre
📍 Cairns North