Job Description

At TAL, our Claims teams play a vital role in delivering on our promise to help people live better lives. As a Team Manager, you’ll lead a passionate team to provide compassionate, high-quality support during some of life’s most challenging moments, balancing care for customers with robust risk and compliance outcomes. Through coaching, continuous improvement and a focus on service excellence, you’ll help create meaningful experiences for customers while shaping a culture that puts people first and drives positive outcomes for the communities we serve.

In this role you will:
Lead the Life Claims portfolio to deliver fair, timely and customer-centric claim outcomes.
Coach and develop a high-performing team, building capability, engagement and technical excellence.
Guide complex claims decisions and provide oversight on high-value or escalated matters.
Resolve customer escalations with empathy, professionalism and a focus on positive outcomes.
Drive operational performance through effective resource management, workload planning and service delivery.
Champion a solid risk and compliance culture, ensuring decisions align with TAL’s claims philosophy and regulatory obligations.

📌 Team Manager Cbus Claims Melbourne
🏢 TAL
📍 Melbourne